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ETD Abstract Container

Abstract Header

Customer expectations and management event schemata: satisfaction, patronage and retail store service

Stanforth, Nancy Jean
http://rave.ohiolink.edu/etdc/view?acc_num=osu1342450852

Abstract Details

1993, Doctor of Philosophy, Ohio State University, Human Ecology: Textiles and Clothing.
S. Lennon (Advisor)
C. Haugtvedt (Committee Member)
G. O'Neal (Committee Member)
H. Jackson (Committee Member)
182 p.

Recommended Citations

Citations

  • Stanforth, N. J. (1993). Customer expectations and management event schemata: satisfaction, patronage and retail store service [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1342450852

    APA Style (7th edition)

  • Stanforth, Nancy. Customer expectations and management event schemata: satisfaction, patronage and retail store service. 1993. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1342450852.

    MLA Style (8th edition)

  • Stanforth, Nancy. "Customer expectations and management event schemata: satisfaction, patronage and retail store service." Doctoral dissertation, Ohio State University, 1993. http://rave.ohiolink.edu/etdc/view?acc_num=osu1342450852

    Chicago Manual of Style (17th edition)

osu1342450852
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© 1993, all rights reserved.
This open access ETD is published by The Ohio State University and OhioLINK.