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ETD Abstract Container

Abstract Header

Customer expectations and management event schemata: Satisfaction, patronage and retail store service /

Stanforth, Nancy Jean Fadgen
http://rave.ohiolink.edu/etdc/view?acc_num=osu1487846885779133

Abstract Details

1993, Doctor of Philosophy, Ohio State University, Graduate School.
Not Provided (Other)
Business Administration

Recommended Citations

Citations

  • Stanforth, N. J. F. (1993). Customer expectations and management event schemata: Satisfaction, patronage and retail store service / [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487846885779133

    APA Style (7th edition)

  • Stanforth, Nancy. Customer expectations and management event schemata: Satisfaction, patronage and retail store service /. 1993. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1487846885779133.

    MLA Style (8th edition)

  • Stanforth, Nancy. "Customer expectations and management event schemata: Satisfaction, patronage and retail store service /." Doctoral dissertation, Ohio State University, 1993. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487846885779133

    Chicago Manual of Style (17th edition)

osu1487846885779133
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