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MJenkins_MFADesign_Thesis_2021.pdf (3.98 MB)

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Implementing Service Design Methodology Towards the Student Help-Seeking Journey for Mental Health Challenges

Jenkins, Maya R
http://rave.ohiolink.edu/etdc/view?acc_num=osu1619140758257892

Abstract Details

2021, Master of Fine Arts, Ohio State University, Design.
Rates of suicide among young adults have risen by 30 percent and the current rate is the highest since the 1950s. While mental health resources and treatment for college students are at their most plentiful, barriers persist that create inaccessibility, including long wait times for treatment, impressions of uncaring staff and institution, being directed to inappropriate resources, and a long-standing social stigma against mental disability. While treatment has proven to be very effective, a vast majority of students with a mental illness do not seek help and there is little to no data about their experience towards the appropriate treatment. Specifically, regarding the development of student mental health resources at The Ohio State University, there appears to be little input from students, who are ultimately the experts of their own experiences. Inquiry into these experiences seeks to address the gap between the services formed by facilitators of student mental healthcare and the realities of the experiences of the students in any relation to said services. As a researcher, I intend to enact a service design methodology to evaluate the effectiveness of the current student experience in seeking help for mental health challenges and to explore how design for services can improve and further facilitate these experiences. This methodology aims to employ the ideas of Ohio State college students between the ages of 18 and 29 who have experience interacting with mental health services and resources to inform the development and design of a more ideal help-seeking experience. The research results in two primary journey maps: The first illustrating the current experience of the campus resources as expressed by the students, and the second providing a holistic composition of student ideas for what an improved help-seeking journey may look like with student-proposed services and features. These outputs will hopefully reflect the benefits of service design and a participatory mindset in order to promote future collaboration between college students and campus mental health specialists towards the development of more effective student mental health resources.
Maria Palazzi (Advisor)
Elizabeth B.-N. Sanders, Ph.D. (Committee Member)
Margaret Price, Ph.D. (Committee Member)
R. Brian Stone (Committee Member)
163 p.
Design
Design; Mental Health; Participatory Design; Service Design; Design Research; Co-Design; Journeys; College Students;

Recommended Citations

Citations

  • Jenkins, M. R. (2021). Implementing Service Design Methodology Towards the Student Help-Seeking Journey for Mental Health Challenges [Master's thesis, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1619140758257892

    APA Style (7th edition)

  • Jenkins, Maya. Implementing Service Design Methodology Towards the Student Help-Seeking Journey for Mental Health Challenges. 2021. Ohio State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1619140758257892.

    MLA Style (8th edition)

  • Jenkins, Maya. "Implementing Service Design Methodology Towards the Student Help-Seeking Journey for Mental Health Challenges." Master's thesis, Ohio State University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=osu1619140758257892

    Chicago Manual of Style (17th edition)

osu1619140758257892
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This open access ETD is published by The Ohio State University and OhioLINK.