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20210722-duffield-thesis-v02.pdf (12.59 MB)

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The Future of Social Work: Using Principles of Traditional Design, Appreciative Inquiry, and Co-Design to Explore an Online Treatment Model for Micro Social Work Practice

Duffield, Jason Wayne
http://rave.ohiolink.edu/etdc/view?acc_num=osu162682851836961

Abstract Details

2021, Master of Fine Arts, Ohio State University, Design.
The Covid-19 pandemic of 2020 was a transformative event that changed the way many of us work, with many people using online platforms to work remotely, often for the first time. The field of social work was no exception. The problem with this online shift lies in the nature of the social work profession—human connection, empathy, and face-to-face relationships are an integral part of how social workers perform their jobs. This study aimed to explore how social workers adapted to the online environment, what worked well for them, and what could be improved. The research used an approach that was a blend of traditional design, Co-Design, and Appreciative Inquiry to work with faculty, staff, current students, and alumni of The Ohio State University College of Social Work regarding their response to the pandemic. The study consisted of a survey, interviews, and interactive online workshops using Zoom, a videoconferencing platform, and Miro, a collaborative platform and online whiteboard. These activities were then summarized in an interactive presentation that provided an additional opportunity for collaboration with social work stakeholders. The output of this study includes the design of a prototype for a model that can assist social workers who are involved in micro clinical work when working with clients online. There is an associated matrix that includes the types of barriers social workers are likely to encounter when working with clients online, things such as a lack of internet or a chaotic home environment. The matrix also includes a sampling of means to address these barriers—both from real-world examples that were relayed to me by social workers and new ideas that were generated during an online workshop with social work stakeholders. It is my hope that social workers can use both the online treatment model and the barriers matrix as resources to assist with their online interactions, and to continue to develop and evolve both items through their practice. While these resources are focused on micro social work practice, some of the findings in this document may be of interest to anyone who is participating in an online work environment.
Elizabeth Sanders (Advisor)
Peter Chan (Committee Member)
Yvette Shen (Committee Member)
Ramona Denby-Brinson (Committee Member)
211 p.
Design
social work; design research; co-design; participatory design; design thinking; micro social work; online treatment model; appreciative inquiry; 5-d cycle

Recommended Citations

Citations

  • Duffield, J. W. (2021). The Future of Social Work: Using Principles of Traditional Design, Appreciative Inquiry, and Co-Design to Explore an Online Treatment Model for Micro Social Work Practice [Master's thesis, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu162682851836961

    APA Style (7th edition)

  • Duffield, Jason. The Future of Social Work: Using Principles of Traditional Design, Appreciative Inquiry, and Co-Design to Explore an Online Treatment Model for Micro Social Work Practice. 2021. Ohio State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu162682851836961.

    MLA Style (8th edition)

  • Duffield, Jason. "The Future of Social Work: Using Principles of Traditional Design, Appreciative Inquiry, and Co-Design to Explore an Online Treatment Model for Micro Social Work Practice." Master's thesis, Ohio State University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=osu162682851836961

    Chicago Manual of Style (17th edition)

osu162682851836961
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This open access ETD is published by The Ohio State University and OhioLINK.