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In Pursuit of Supply Chain Resilience: Three Essays Providing Guidance for Firms to Thrive in Uncertain Times

Zeiser, Andrew
http://rave.ohiolink.edu/etdc/view?acc_num=osu1658159540585157

Abstract Details

2022, Doctor of Philosophy, Ohio State University, Business Administration.
Supply chains have grown increasingly global and interconnected over the past decades. Technological advancements have enabled organizations to pursue improved performance while simultaneously reducing costs; all in pursuit of increased profits. However, this same supply chain globalization has amplified companies' risk exposures. These risks lead to increased supply chain disruptions- interruptions in the flow of materials and products between entities in supply chains. At the same time, high-impact disasters- from various causes- are increasing in frequency. For example, evidence from the COVID-19 pandemic has revealed how discrete events cause ripples felt across industries and geographies. Therefore, it is essential to improve our understanding of resilience- an organization’s ability to withstand, recover and grow from disruption- not only to further scientific knowledge, but also to provide actionable guidance to our practitioner community. This dissertation examines how organizations respond to disruptions and communicate those disruptions- to partner organizations and public stakeholders. In Chapter 2, we utilize semi-structured interviews to explore how an organization’s capabilities of agility, adaptability, and alignment (AAA capabilities) connect to and enable its resilience. We find empirical evidence suggesting that alignment between and within organizations drives the ability to respond to short-term disruptions (agility) and make long-term adjustments (adaptability). In Chapter 3, we utilize an online scenario-based experiment to assess whether the timing and accuracy of shared disruption-related information influence the relationship between a buyer and supplier. Much of the literature on information sharing during supply chain disruptions assumes that the information transmitted is accurate, an assumption unlikely to be true given the uncertainty surrounding supply chain disruptions. We show that when a supplier shares information quickly, regardless of that information’s accuracy, the buyer has greater trust and willingness to continue the relationship with the supplier. In chapter 4, we collect a unique dataset of qualitative documents to investigate how organizations communicate a sustained component shortage. We find that organizations utilize a broad playbook of communication strategies to broadcast the shortage and their response to that shortage to public stakeholders. Finally, in Chapter 5, we provide conclusions. Each chapter of this dissertation expands the theoretical understanding of how organizations can better respond to disruptions and pursue resilience. Additionally, each chapter offers practical applications for organizations experiencing disruptions.
Keely Croxton (Committee Co-Chair)
A. Michael Knemeyer (Committee Co-Chair)
Xiang Wan (Committee Member)
Mikaella Polyviou (Committee Member)
210 p.
Business Administration
Supply Chain Resilience; Supply Chain; Logistics;

Recommended Citations

Citations

  • Zeiser, A. (2022). In Pursuit of Supply Chain Resilience: Three Essays Providing Guidance for Firms to Thrive in Uncertain Times [Doctoral dissertation, Ohio State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=osu1658159540585157

    APA Style (7th edition)

  • Zeiser, Andrew. In Pursuit of Supply Chain Resilience: Three Essays Providing Guidance for Firms to Thrive in Uncertain Times. 2022. Ohio State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=osu1658159540585157.

    MLA Style (8th edition)

  • Zeiser, Andrew. "In Pursuit of Supply Chain Resilience: Three Essays Providing Guidance for Firms to Thrive in Uncertain Times." Doctoral dissertation, Ohio State University, 2022. http://rave.ohiolink.edu/etdc/view?acc_num=osu1658159540585157

    Chicago Manual of Style (17th edition)

osu1658159540585157
442
© 2022, some rights reserved.Creative Commons License In Pursuit of Supply Chain Resilience: Three Essays Providing Guidance for Firms to Thrive in Uncertain Times by Andrew Zeiser is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Based on a work at etd.ohiolink.edu.
This open access ETD is published by The Ohio State University and OhioLINK.