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Marty Sexton Dissertation 3-27-14.pdf (1.17 MB)

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Determinants of Healthcare Professionals' Self-Efficacy to Resolve Conflicts that Occur Among Interprofessional Collaborative Teams

Sexton, Martha, Ph.D., RN. CNS
http://rave.ohiolink.edu/etdc/view?acc_num=toledo1396104234

Abstract Details

2014, Doctor of Philosophy, University of Toledo, Higher Education.
Conflict within interprofessional collaborative healthcare teams, when not effectively resolved, has been linked to many detrimental consequences, including a decrease in overall team performance, a reduction in job satisfaction, serious risk of injury, and even death to patients. However, effective conflict resolution has been shown to enhance team performance, increase patient safety, and improve patient outcomes. Alarmingly, knowledge of healthcare professionals' ability to resolve conflict has been limited in the research literature, largely due to the challenges that arise when researchers attempt to observe a conflict occurring in real time. However, investigating healthcare professionals' perceptions of their ability to resolve conflict (i.e., their self-efficacy) provides a justifiable method for understanding conflict resolution ability. The purpose of this study was to investigate three central components of conflict resolution (i.e., communication competence, education and training, and problem-solving ability) found in the research literature to influence healthcare professionals' perceived ability to resolve conflicts that occur among interprofessional collaborative healthcare teams. This study employed a quantitative, exploratory, non-experimental, cross-sectional survey design. Correlational analyses revealed statistically significant relationships between all three central components--communication competence, education and training, and problem-solving ability--and healthcare professionals' perceived ability to resolve conflict. A multiple regression analysis demonstrated that two of the three central components--education and training and communication competence were found to be statistically significant predictors of healthcare professionals' perceived ability to resolve conflict. A multiple regression analysis demonstrated that two of the three central components: education and training, and communication competence were found to be strong predictors of a healthcare professionals' perceived ability to resolve conflict. These findings provide evidence about the significance of (a) educating and training healthcare professionals how to resolve conflicts that occur among interprofessional teams and (b) teaching communication skills specifically designed to improve healthcare professionals' ability to resolve conflicts. Implications include a call to action to clinicians and academicians to recognize the importance of conflict resolution education and training and to participate in evidenced-based research that will advance the knowledge and skills of healthcare students and healthcare professionals in this vital area of interprofessional education and collaborative practice.
Snejana Slantcheva-Durst, Ph.D. (Committee Chair)
Donna Algase, Ph.D. (Committee Member)
Michelle Masterson, Ph.D. (Committee Member)
Carole Orchard, Ed.D. (Committee Member)
159 p.
Health Care; Higher Education; Nursing
conflict resolution; healthcare teams; interprofessional education; communication competence; problem-solving ability

Recommended Citations

Citations

  • Sexton, Ph.D., RN. CNS, M. (2014). Determinants of Healthcare Professionals' Self-Efficacy to Resolve Conflicts that Occur Among Interprofessional Collaborative Teams [Doctoral dissertation, University of Toledo]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1396104234

    APA Style (7th edition)

  • Sexton, Ph.D., RN. CNS, Martha. Determinants of Healthcare Professionals' Self-Efficacy to Resolve Conflicts that Occur Among Interprofessional Collaborative Teams. 2014. University of Toledo, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=toledo1396104234.

    MLA Style (8th edition)

  • Sexton, Ph.D., RN. CNS, Martha. "Determinants of Healthcare Professionals' Self-Efficacy to Resolve Conflicts that Occur Among Interprofessional Collaborative Teams." Doctoral dissertation, University of Toledo, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1396104234

    Chicago Manual of Style (17th edition)

toledo1396104234
873
© 2014, all rights reserved.
This open access ETD is published by University of Toledo and OhioLINK.