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EXTENSION OF TOTAL QUALITY TO SUPPLY CHAINS BASED ON THE INFRASTRUCTURE FOR THE BALDRIGE AWARD

HEMANI, HEMANSHU J
http://rave.ohiolink.edu/etdc/view?acc_num=ucin1140404220

Abstract Details

2006, MS, University of Cincinnati, Engineering : Industrial Engineering.
With increasing competition, organizations face the task of reducing costs and improving service levels. Business focus has changed from product orientation and mass production to customer orientation and mass customization. Organizations in a supply chain realize the need to work closer and coordinate their processes for increased efficiency and responsiveness. This has lead to competition at the supply chain level. Total Quality (TQ) and Supply Chain Management (SCM) are two different concepts that aim to make organizational systems responsive towards fulfilling customer needs. However, there are differences in their fundamental elements and approaches. While SCM has mainly focused on integration of logistics and information, TQ has predominantly been an intra-organizational concept. This thesis evaluates the applicability of TQ at the supply chain level using the framework for the Malcolm Baldrige National Quality Award.
Dr. Richard Shell (Advisor)
109 p.
Total Quality; Supply Chain Management; Malcolm Baldrige National Quality Award

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Citations

  • HEMANI, H. J. (2006). EXTENSION OF TOTAL QUALITY TO SUPPLY CHAINS BASED ON THE INFRASTRUCTURE FOR THE BALDRIGE AWARD [Master's thesis, University of Cincinnati]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1140404220

    APA Style (7th edition)

  • HEMANI, HEMANSHU. EXTENSION OF TOTAL QUALITY TO SUPPLY CHAINS BASED ON THE INFRASTRUCTURE FOR THE BALDRIGE AWARD. 2006. University of Cincinnati, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=ucin1140404220.

    MLA Style (8th edition)

  • HEMANI, HEMANSHU. "EXTENSION OF TOTAL QUALITY TO SUPPLY CHAINS BASED ON THE INFRASTRUCTURE FOR THE BALDRIGE AWARD." Master's thesis, University of Cincinnati, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1140404220

    Chicago Manual of Style (17th edition)

ucin1140404220
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This open access ETD is published by University of Cincinnati and OhioLINK.