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The Use of Performance Measurement and Management in Small Ohio Municipalities

Christopher, Yvonne M.
http://rave.ohiolink.edu/etdc/view?acc_num=wright1596663423705027

Abstract Details

2020, Master of Public Administration (MPA), Wright State University, Public Administration.
As the dominant public management paradigm today, performance measurement and management systems are fundamental to increasing efficiency, accountability, and service quality in the public sector. Research into the practice at all levels of government has been expanding for decades in developed countries. However, the small local governments that comprise most U.S. municipalities are frequently overlooked as a topic of academic inquiry in public administration. This study aims to shed light on the extent to which the performance measurement methods prevalent at the state and federal levels have spread to small municipalities. Using elite interviewing methods and the four-point approach to sampling for interview-based research, 15 public officials were randomly recruited from Ohio communities with populations of 5,000 and less to participate in semi-structured interviews focused around performance measurement use in their municipalities. Key findings reveal low levels of familiarity with the concept, minimal use of performance measures in service areas, no use of measures in partnerships and service agreements, and low levels of familiarity with formal strategic planning methods. Participant perceptions of citizen engagement and participation in the governing process were mixed. The study concludes with a discussion of results, limitations of the study design, and implications for future research.
Mary V. Wenning, Ph.D. (Committee Chair)
Daniel N. Warshawsky, Ph.D. (Committee Member)
David M. Bukovinsky, Ph.D. (Committee Member)
132 p.
Management; Organization Theory; Organizational Behavior; Public Administration; Public Policy
public sector performance measurement; public sector performance management; small local government; public management methods; public administration; small community government; Ohio village government; small organizations

Recommended Citations

Citations

  • Christopher, Y. M. (2020). The Use of Performance Measurement and Management in Small Ohio Municipalities [Master's thesis, Wright State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=wright1596663423705027

    APA Style (7th edition)

  • Christopher, Yvonne. The Use of Performance Measurement and Management in Small Ohio Municipalities. 2020. Wright State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=wright1596663423705027.

    MLA Style (8th edition)

  • Christopher, Yvonne. "The Use of Performance Measurement and Management in Small Ohio Municipalities." Master's thesis, Wright State University, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=wright1596663423705027

    Chicago Manual of Style (17th edition)

wright1596663423705027
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© 2020, some rights reserved.Creative Commons License The Use of Performance Measurement and Management in Small Ohio Municipalities by Yvonne M. Christopher is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Based on a work at etd.ohiolink.edu.
This open access ETD is published by Wright State University and OhioLINK.